What level of support can I expect as standard?
24/7 operational support is included. This comprises remote support for service affecting issues, via email or telephone.
What is the SLA?
Our Service Level Agreement operates on a five nines availability basis (i.e. 99.999%). When issues arise we resolve them as quickly and efficiently as possible.
What redundancy is in place?
We operate out of multiple facilities using an MPLS enabled BGP network with multiple tier 1 providers, plus presence at UK major peering points. This ensures multiple routes in and out of our network.
How do you manage client confidentiality?
We are happy to sign Non-Disclosure Agreements and encourage it as part of our SLA. Our engineers and support team are both discreet and highly experienced in working on behalf of partners.
How do I get access to the Connectbit Genisys Portal?
Contact us and we will create and configure an account for you, so that you can begin quoting.
Is there any cost?
No it’s free to set up an account and gain access to our portal, so that you can begin quoting on connections for your customers.

Connect with us

The Leadenhall Building, Level 30,
122 Leadenhall Street, London EC3V 4AB
Phone: 020 8386 6211

Get a call back